The staff was incredibly helpful and friendly! Their assistance with travel arrangements and luggage storage was top-notch.

The check-in process was an absolute nightmare! They informed us our room's AC was broken, and instead offered us a dingy dorm room instead of what we booked. It didn't have basic amenities like a fridge or TV. The air conditioning in the new room was weak, making it unbearable, and the constant street noise was infuriating. On top of that, the staff ignored our inquiries about services that weren't even operational anymore. We were very disappointed with the cleanliness as well—there were stains on the pillows and sheets.

I had a fantastic 9 nights here, enjoying the delicious breakfast with fresh fruit and pancakes every morning. The staff was super helpful, making my stay feel special. The relaxing rooftop terrace was a nice bonus, perfect for unwinding after exploring the city. The only downside was the lack of privacy in the 6-bed dorm due to no dividers between beds, but it didn't ruin my overall experience at all! 😊

The staff was incredibly helpful, making my stay feel personal and welcoming! The location is perfect for exploring, but the room felt a bit cramped. Overall, a solid choice! 😊

an unforgettable stay with sincere hospitality and lovely breakfast included

Exceptional staff made our stay memorable.

Welcoming owner organized great activities, but limited common area seating.

The decor of the Hanoi House Hostel & Travel was charming, with a delightful blend of modern comforts and traditional Vietnamese touches. The common areas were easily accessible, making it comfortable for senior guests like myself to navigate.

Could use more seating in common areas.

i recently stayed at a hostel in hanoi and it was a fantastic experience. the room was clean and spacious, with a comfortable bed and helpful staff who arranged our transport. Overall, i was pleasantly surprised by the level of care and service at this place. they truly exceeded my expectations from previous stays.

the wifi connection was unreliable.

I had a lovely stay at Hanoi House Hostel & Travel. The location's great for exploring, and the staff's friendliness made a real difference. My balcony room overlooked the vibrant street below-quite a treat! Just wished the common areas had more seating.

would definitely come back

The room was spacious and comfortable with a lovely shower and great views of the Old Quarter. Breakfast included freshly baked croissants and fresh fruit. Had great spa facilities for relaxation. Staff was very helpful with transport arrangements. Perfect location for exploring the area.

Great spot in a bustling area! The luggage storage was a lifesaver, and the day staff were wonderfully helpful in planning our adventures.

Finding a taxi was like a game of hide and seek. Also, who knew bathtubs would be as rare as unicorns?

This hotel has a fantastic location in the Old Quarter and the staff are incredibly friendly and helpful. Breakfast was decent, but I’d love it if they offered crispier bacon.

The room was spacious and comfortable, with a lovely shower and a great view of the Old Quarter. I especially loved the cozy corner café downstairs with delicious pancakes and fresh fruit.

This place was a great match for my short trip to Hanoi, offering real value for money. The staff were fun and friendly, making my stay enjoyable. Just be cautious of the shower's hot water. it took a while to cool down.